Refund Policy
At TKTX Original, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our refund policy.
Eligibility
To be eligible for a refund, please ensure the following conditions are met:
- The item must be returned within [number] days of purchase.
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- You must have proof of purchase, such as your order number or receipt.
Refund Process
To request a refund, please contact our customer service team at tktxukinfo@gmail.com within [number] days of receiving your order. Please provide your order number and reason for the refund request.
Once your refund request is approved, we will provide you with instructions on how to return the item. Please securely package the item and ship it back to us at your expense. We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Amount
Upon receiving and inspecting the returned item, we will process your refund within [number] business days. The refund will be issued to the original method of payment. Please note that shipping and handling charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Contact Us
If you have any questions or concerns about our refund policy, please contact us at tktxukinfo@gmail.com.
This refund policy is subject to change without notice.